Build Effective Long-Term Customer Nurture Systems

Get our free maze-building resources, plus all new articles delivered free to your inbox...

Category Archives for "Maze"

April 18, 2019

How the Maze works in practice

The maze is a model for nurturing customers across multiple media. Today I would like to illustrate how this works, by using that bastion of design, Microsoft Paint…

The maze could also be thought of as your universe of awareness.

Potential customers who are unaware of you are outside of it. Once somebody first encounters you (sees an ad, meets you, sees a video, etc), they’re effectively here, at the edge:

Unless you operate to a very short sales cycle (e.g. you’re a locksmith), you’ll want people to opt-in to a media form you control. This could be an email opt-in, chatbot subscriber, print newsletter subscriber. Once this happens our contact is now further inside the maze, closer to you inner sanctum.

Once they sign up for your service, they’re basically in the middle (or close to it). The absolute centre of the maze is customers who sing your praises, leave glowing testimonials, and make ongoing referrals.

The problem is that as time passes, everyone in your universe of awareness is moving further away, all of the time.

Even customers subscribed to a subscription service move further away. With each day that passes where they DON’T engage with or use the service they’re paying for, they move further out (and become less likely to renew).

Which is a nice theory. But how do you build this in practice?

For somebody who arrived at your website yesterday (and didn’t opt-in), what do you show them next?

What advertising networks do you use? (Facebook / Google Display / YouTube)? How long should you advertise to them for? What percentage of your ads budget should you spend on nurturing vs selling?

These are all questions I address in this month’s edition of my print newsletter, Maze Marketing Insider. This month’s letter outlines two specific ways to nurture new contacts using remarketing.

A good email opt-in rate on a landing page might be 10%. This is a way to nurture the other 90%.

If you’re a subscriber, it’s already in the mail to you.

If you’re not, you can join us risk-free here. The deadline for this month’s print run is today. You’ll get the PDF version after that.

Membership includes my archive of newsletters and webinars going back to 2015 (now organised by topic), and all my books. Money back if you don’t like it.

>